myMedicines Admin Dashboard
Optimizing Digital Health Operations
Building a centralized admin platform to streamline pharmacy onboarding, medicine sourcing, inventory management, and data analysis for myMedicines
Jan 2025 - Apr 2025
Project Highlights
Team
AHA! Lagos, Nigeria – B2C, B2B Health
Served as the Design/Tech Lead on the myMedicines project
My Contributions
- Design process leadership
- Defined key admin workflows
- Interaction design
- Incorporated compliance rules
- Usability testing
Contributions
- 5 Engineers
- 2 UI/UX Designers
- Project Manager
Platform
Web
From Duct Tape to Dashboard: Building myMedicines' First Operational CoremyMedicines is a digital health platform that connects customers to verified pharmacies, ensuring access to genuine medications.
myMedicines was growing fast, BUT behind the scenes operations were held together with duct tape: manual tracking, endless spreadsheets, and reactive sourcing.
I led the design of our first admin platform, giving internal teams the tools to onboard partners, manage inventory, and anticipate stock issues. We replaced improvisation with intelligence and built a cockpit that could handle scale.
Before the admin platform, our operations faced several challenges:
- Manual sourcing of medicines: Whenever a product was unavailable, the team had to manually source it from different pharmacies, slowing down order fulfillment.
- No centralized pharmacy management: We lacked a system to onboard and manage pharmacy partners, making coordination and inventory visibility difficult.
- Difficulty tracking expiring products: Without a clear way to see which medicines were nearing expiry, planning promotions or managing stock efficiently was a struggle.
- No automated data house: Data was scattered across systems, making it hard to collate, access, and analyze information quickly for decision-making.
"Why are we still relying on broken systems to deliver critical care?"
The Goal: From Manual Hustle to Scalable Intelligence
Our mission was to design and launch myMedicines' first admin platform - a system that could transform manual operations into streamlined, data-driven workflows. We set out to:
- Simplify pharmacy onboarding and partner management with intuitive tools
- Unlock real-time visibility into inventory, expiring products, and operational metrics
- Eliminate manual bottlenecks to boost efficiency and reduce errors
- Enable instant access to actionable data for faster decision-making
- Lay the foundation for scale, ensuring the system could grow with the platform's expanding reach
Explore My Process
Ground‑Level Discovery: What We Uncovered
Before any wireframe was drawn, I embedded myself with the operations team to understand their day-to-day realities. That deep dive revealed.......
These insights directly shaped the system architecture and interface design. Every dashboard, workflow, and control mechanism was built to resolve these pain points—not just to look good.
System Architecture Deep Dive (From Insights to Infrastructure)
The platform was structured around four core modules, each mapped to the problems uncovered.
Admin Interface Design Highlights
Streamlined Pharmacy Onboarding
A structured system for adding and managing partner pharmacies, reducing friction and improving sourcing speed.
Inventory Intelligence
A central dashboard that surfaced stock levels, sourcing details, and expiry alerts in real time.
Compliance‑Integrated Architecture
Compliance-Integrated Architecture Safeguards were integrated directly into the system’s core, aligning with management regulations to ensure operational integrity.
This included visible role-based access controls to restrict sensitive information and audit trails within the UI.
Data House Access
Data House Access A unified system that aggregates data from multiple sources, allowing instant analysis and smarter decision-making.
On the first screen, you can view a user’s complete information, including recurring conditions identified through repeated purchases of specific products. While the second screen shows detailed order information directly from the transaction records.
Scalable Architecture
Designed to grow with the platform, supporting future workflows and integrations without rework. We used loading states, skeletons, background jobs (because data might take time to sync)
Modules can be added like “tiles” without breaking layout.
Prototyping & Testing Outcomes
Prototyping was essential for the myMedicines Admin as it aligned stakeholders, validated user flows, and uncovered usability issues early, ensuring an intuitive experience while saving time and reducing costly revisions.
Transactions — Order Details
In this live site demo, the admin can seamlessly move from viewing high-level transaction details to accessing a user’s complete order history.
This screen is a live site, showing Effortless navigation from transactions to order detail insights.
Usability Testing
The usability testing plan for the myMedicines platforms laid a strong foundation for evaluating real-world user interactions across mobile and web experiences. We invited users to complete essential pharmacy tasks—from signing in to uploading prescriptions, placing orders, and reaching support. Each interaction was a window into their expectations, frustrations, and moments of delight.
A snapshot of our structured testing approach—paired with real-world findings that shaped the next sprint.
Our findings not only validated key design assumptions but also revealed new paths for refinement. Balancing the user experience with operational integrity through a dual-lens testing approach further emphasized our commitment to ethical, human-centered healthcare innovation.
Reflection + What's Next?
The myMedicines Admin platform was built as an MVP to bring clarity to chaos—transforming scattered workflows into a scalable, intelligent system that supports daily operations. We had just 3–4 months to deliver, with tight timelines and high expectations. That constraint pushed us to focus on what mattered most: building something useful, usable, and grounded in the realities of the people who rely on it. Leading the architecture, interface design, and compliance integration, making sure every feature was shaped by real user needs.
I am grateful to the team that made it happen:
Steve (Product Manager), for steering strategy and alignment; Deji (Lead Developer), for translating complexity into clean build Obo and Splendor (Designers) for always bringing in their “A” game regardless of many iterations. James, MacDavies, Awaal and Matt (Front-End Developers), for crafting the interface with precision; Prince (Back-End Developer), for ensuring data integrity at scale; and Franklin (Tech Support & DevOps), for keeping our infrastructure solid and dependable.
Together, we turned a vision into a tool that teams now rely on every day. what’s next?....... With the admin platform all set , is about extending that impact directly to users—through a mobile experience that’s smart, supportive, and deeply personal with features like; AI wellness and streaks & rewards (Gamification), coming when the mobile app is launched in Q1 2026.